Technical Support instructions

----------------------------------------------------------------------

NEW - Potential screen resolution issue with some laptop computers.

If you start EASe Funhouse and get a Windows error stating that the computer could not change to the required screen resolution, here is the simple fix.

Before starting EASe Funhouse, right click on your desktop, scroll down in the little window and click on Properties. You will then have the Display Properties window open. Click on the Settings tab. Then slide the Screen resolution slider to 1024 X 768 resolution. Click Apply and when asked if you want to keep the screen resolution, click Yes. Then close the Display Properties box and start EASe Funhouse. The game should start properly.

When starting the game, click on the Settings tab and adjust the screen resolution for 1024 X 768. click Apply and then OK. Then start the game.

----------------------------------------------

Because PCs vary so greatly in age, capability and configuration, it is sometimes difficult to know if a computer is capable of running a particular program. If you're having technical difficulties with your EASe game, we have tried to make it simple for you to diagnose the problem. Your system information for the computer running the EASe game would be helpful in determining the source of the problem.

You can get this information by doing the following:

1. Open up the Windows "Start" menu.
2. Pick "Run..."
3. Type "dxdiag" and hit "OK". You should get a window that says "DirectX Diagnostic Tool".
4. In the DirectX Diagnostic Tool window, click the "Save All Information..." button down at the bottom.
5. When prompted, save the information text file to your hard drive or desktop (don't forget where you put it).
6. Attach the file you just saved to an e-mail and send it to bill@vision-audio.com

Thanks for your patience!

These screenshots were taken from a PC running Windows XP - yours may look different, but the process is the same.